Reference

Terms That Govern Your bd1tk Account

Before you open an account or make a deposit via bKash, Nagad or Rocket, these terms set out what we expect and what you can expect from us.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction rules applyAccount-holder obligationsContact us to dispute anything
bd1tk Terms That Govern Your bd1tk Account
TERMS CONTACT PATHS

Reach Us About These Terms

If a clause in these terms is unclear, or you believe something in your account has been applied incorrectly, contact us directly. We will point you to the specific clause that applies and, where relevant, explain how your bKash, Nagad or Rocket wallet transaction was handled under it. Do not wait — account queries are easier to resolve before further activity takes place.

Team online

Live Chat Support

Open the chat widget in your account dashboard to raise a terms query. We respond during staffed hours; queries are logged with a reference number.

Email Support

Send a detailed message to our support address. Include your account ID and the clause you are questioning so we can respond with the right section.

In-Account Help Centre

The Help Centre inside your account lists common terms questions with clause references. Check there first for wallet-related or eligibility queries.

HOW WE APPLY THESE TERMS

Accountability Behind bd1tk Terms

These terms are not a formality. Every clause connects to a real process — account verification, wallet matching, transaction review — and we apply them consistently. If something changes, we update this page and log the revision date so you can see what changed and when.

Account Security

Your account is tied to verified identity details. We match wallet names — bKash, Nagad, Rocket — against your registered name before any withdrawal is processed.

Data Retention

We retain account and transaction records for as long as required by the terms you accepted at registration and by applicable legal obligations in eligible regions.

Term Change Notice

When we revise these terms, the updated version is published here with a revision marker. Your continued account use after publication counts as acceptance of the change.

Dispute Resolution

Raise a terms dispute through live chat or email with your account ID. We review against the clause version active at the time of the transaction in question.

Common Questions About These Terms

The questions below cover what we hear most often about account eligibility, wallet use and how these terms apply day to day. If your question is not here, use live chat or email — reference the clause number if you can find it.

Access and account use depend on your local law and the eligible regions bd1tk serves. The terms apply to your account wherever you access it, but local legal rules take precedence where they conflict.

Pending transactions are reviewed under the clause covering account suspension. Funds already cleared to your account wallet are handled according to the withdrawal terms active at the time of suspension.

We publish all revisions on this page with a revision marker. Continued account use after publication is treated as acceptance. We do not notify by wallet message, but the change is always visible here.

You are responsible for keeping your login details secure. Sharing credentials with another person breaches these terms. If you suspect unauthorised access, contact support immediately and do not make further transactions.

Contact support via live chat or email with your account ID. We hold a record of the version active at the time you registered and can provide that clause set on request.

Rocket withdrawals follow the same wallet-matching and verification process as bKash and Nagad. The wallet name on your Rocket account must match your registered account name before a withdrawal clears.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.